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Refunds Policy

At Milagros Coffee Roastery, we are committed to providing the best coffee experience. Due to the nature of our products, please read our Refunds Policy carefully before making a purchase.

1. Perishable Goods (Coffee Beans)

  • Non-Refundable Items: Coffee beans and other perishable items are non-refundable unless the product arrives damaged or incorrect.
  • Damaged or Incorrect Orders: If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order at [email address] with your order number and photos of the issue. We will review your case and offer a replacement or refund if applicable.

2. Non-Perishable Goods

  • Eligibility for Return: If you purchased non-perishable items such as merchandise or brewing equipment, these can be returned within 14 days of receipt, provided they are unused, in the original packaging, and in the same condition as received.
  • Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

3. Return Shipping

  • Customer Responsibility: You are responsible for paying your own shipping costs for returning non-perishable items. Shipping costs are non-refundable.
  • Free Return Shipping for Damaged/Incorrect Orders: If your order is damaged or incorrect, we will cover the return shipping costs and send a replacement free of charge.

4. How to Initiate a Return or Refund

To start a return or refund, please contact us at [email address] with your order details. Our team will guide you through the process and provide instructions for sending the item back if applicable.

5. Sale Items

Sale items or discounted products are final and cannot be refunded, unless they are damaged or incorrect upon arrival.

6. Contact Us

If you have any questions about our Refunds Policy, please reach out to us at milagroskapeph@gmail.com or 0905 285 2081. We are here to help resolve any issues and ensure your satisfaction.

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